Updated May 20, 2020

TCN is excited to announce that our adult virtual walk-in clinic is now open. The adult virtual walk-in clinic is a convenient alternative to the traditional walk-in clinic. Walk-in clinics offer quick access to assessment services. By attending the virtual walk-in clinic, you will be able to receive an assessment without leaving the comfort of your home. Virtual appointments can be provided to anyone in the state of Ohio.

To attend a virtual walk-in clinic all you need is access to a smartphone with unlimited data or a tablet/computer with access to a wireless network or high-speed data.

TCN acknowledges some clients may not have access to the necessary technology to participate in a virtual walk-in clinic. To ensure the health and safety of visitors and staff, TCN is providing telehealth rooms that allow for proper social distancing as an alternative.

Below are the steps to follow if you would like to attend a virtual walk-in clinic.

Step 1. A registration packet must be completed prior to moving onto step 2. Visit our website and complete your registration packet by clicking here.

Step 2. During the walk-in clinic hours, contact our office at 937-374-6022. Please note that this phone number will only work during the designated walk-in clinic times. **

Call in days and times:

Monday- 8:30 a.m. to 10:00 a.m.

Tuesday- 8:30 a.m. to 10:00 a.m.

Wednesday- 8:30 a.m. to 10:00 a.m.

Thursday - 8:30 a.m. to 10:00 a.m.

Saturday - 8:30 a.m. to 10:00 a.m.

Beginning May 25th, 2020 virtual walk-in clinic will no longer be available on Saturdays.

Step 3. Your call will be routed to TCN’s Billing Department. The billing department will review your Walk-In Registration packet to ensure that all documents were completed prior to your virtual assessment. The Billing Department will also inform you of your estimated cost of service.

Step 4. Your call will then be routed to the Clinic Coordinator. The Clinic Coordinator will speak with you about the type of service you would like to receive and provide you with an appointment time for your virtual assessment. Please inform the clinic coordinator if you would like to utilize a telehealth room at one of our locations for the virtual assessment.

Step 5. Your service provider will send you a WebEx invitation by email to attend your virtual assessment.

Step 6. Once the WebEx email invitation is received, and it is time for your appointment, you will simply click on the link in the email to start your virtual assessment. You may need to wait for the provider to start the telehealth session. Please visit our website (www.tcn.org) prior to your appointment to view helpful videos of how to download and use WebEx. We recommend downloading the WebEx application 10 minutes prior to your virtual assessment time.

Tips for a successful virtual walk-in assessment:

1. Turn on the volume

2. Verify the front-facing camera works

3. Dress Appropriately

4. Find a private well-lit place

Note: These services will only be available as long as the Emergency Declaration stands or 120 days from March 9.

**Please note, due to high call volumes there may be a brief hold between calls. Please do not hang up. We are working diligently to answer your call as quickly as possible.