Our Mission

Improving lives by providing clinically excellent and accessible behavioral health services.

Goals

To make our clients equal partners in the recovery process
To treat every client with respect, compassion, and dignity
To develop partnerships or alliances with organizations that share our vision and beliefs; and, that build on the strengths of each participating organization to offer services of unparalleled value
To recruit and retain a diverse, dedicated, and highly trained staff who are caring, culturally sensitive, ethical, and who can collaborate with other staff in the provision of services

Our Vision

A strong community of healthy and productive individuals.

Photo by Ridofranz/iStock / Getty Images

Beliefs

Clients will be treated with respect and dignity.
Clients will have easy and timely access to affordable, high-quality, and outcome-based services which are culturally sensitive.
Clients and their families will be involved in service planning and implementation based on the needs, strengths, and choices of the consumer.
Clients will be assisted in functioning at a successful level in their community.
Services will be available to all consumers regardless of their ability to pay.
Staff will be empowered to ensure that responsiveness to consumer needs, effective outcomes, and consumer satisfaction are of the highest priorities.
Staff will be supported to achieve personal and professional excellence by providing opportunities for job challenge and satisfaction, training, and self-development.
Staff will be committed to our team-based philosophy; and to the development and improvement of core clinical, support, and administrative and fiscal competencies.
Staff will be committed to continuous quality improvement

Reach of Services

TCN Behavioral Health Strategic Plan Overview for 2022-2025

Our History

TCN Behavioral Health Services traces its origins back to 1990 when it was known as The Community Network and was officially incorporated as a 501(c)(3) non-profit. TCN was incorporated with a small contract with Clark County ADMH Board to operate MeToo! prevention program.

1990: In February 1990, The Community Network was incorporated as a non-profit 501(c)(3) corporation with a small contract with Clark County ADMH Board to operate MeToo! Prevention program with a budget of approximately $45,000.

1992: TCN used a budget of approximately $450,000 to provide alcohol and drug treatment services, MeToo! prevention, and a Batterers program. $360,000 of total funding from Greene County ADMH Board (GC ADMH Board).

1993: Expansion of services to include mental health in the amount of $1.6 million from Greene County ADMH Board, for a total budget of approximately $2.3 million.

1996: TCN’s budget increased from approximately $3.0 million to $3.8 million, with the consolidation of Clark County and Greene County ADMH Boards to form Eastern Miami Valley ADMH Board (EMV Board).

1997: TCN’s budget increased from $3.8 million to $5.2 million with the addition of community support services provided by Community Support Services of Greene County, a wholly-owned subsidiary of TCN Behavioral Health Services, Inc.

1998: TCN merged with Community Support Services which added intensive services for the Severe and Persistent Mentally Ill.

1999: A 10 year, $1.5 million levy for mental health and substance abuse treatment is passed by the citizens of Greene County.

2000: TCN’s budget increased from 3.9 million to 4.2 million due to the addition of an ambulatory detox program and jail services expansion. CSS’s budget continued at 2.9 million for a consolidated budget of approximately 7.1 million.

In January 2000, TCN’s medical model of providing behavioral healthcare services was strengthened by the hiring of a Board-Certified Psychiatrist in the newly created position of Chief Medical Officer.

2001: TCN’s budget increases from $7.1 million to $8 million, due to expansions in psychiatric services by the hiring of a board-certified child Psychiatrist, in services to the Greene County Jail, in youth services to the juvenile court system and Greene County Children’s Service Bureau.

2002: Lynn West became Chief Executive Officer.

TCN discontinues services to youth. “Integrated Youth Services” is created as a child-serving agency. TCN’s budget is approximately $6.8 million.

Walk-in clinics are started to increase access to services.

2003: TCN announced the Grand Opening of a new outpatient office in Fairborn, which consolidated several smaller offices while providing room to grow.

2004: In October, TCN opened Creekside (now TCN's Creekside Medication Assisted Treatment Clinic) in response to the community and state-wide opiate epidemic. Creekside becomes the only program in the State of Ohio to be dually licensed by the Ohio Department of Mental Health and the Ohio Department of Alcohol and Drug Addiction Services.

TCN earned its first CARF Accreditation establishing TCN as an organization committed to excellence.

2005: In July, TCN begins providing crisis services for youth. TCN’s budget for the Fiscal Year 2006 is $8 million.

2007: TCN receives the highest possible accreditation from CARF continuing its status as an organization committed to excellence.

2009: TCN receives the 2009 Russ Remick Retail – Service Industries Award – the Russ Remick Award is presented in recognition of distinguished leadership in the retail or service industry.

TCN received Outstanding Services Agency Award from the Xenia Area Chamber of Commerce.

Due to state budget cuts, TCN closes Creekside inpatient and Greenbridge II. One of four group homes for the severely and persistently Mentally Ill. Greenebridge II is reopened as Freedom Hill, a transitional house for men.

2010: TCN acquired youth services from Integrated Youth Services and Family Solutions Center a Division of TCN-BHS, Inc. was created.

TCN underwent its 3rd CARF audit and again TCN receives the highest accreditation from CARF continuing its status as an organization committed to excellence.

2011: TCN purchased a property and opened Family Solutions Center, a division of TCN developed with the mission of providing region-leading mental health and substance use services to adolescents, youth, and families. The 1.1-million-dollar project was co-funded by the Mental Health and Recovery Board of Clark, Greene, and Madison Counties, and made a statement about TCN’s commitment to the youth of Greene County.

2012: Creekside Health Clinic, primary care, opens to serve those individuals currently open to TCN with no primary care physician or health insurance.

TCN transitions from using paper medical record charting to an electronic health record system know as Carelogic.

2013: TCN underwent its 4th CARF audit and again TCN receives the highest accreditation from CARF, continuing it’s status as an organization committed to excellence.

2014: The State of Ohio expanded Medicaid.

In July, TCN purchased a multi-unit apartment complex for transitional housing known as Weaver Park to expand sober living programs. Weaver Park added 15 beds for long term recovery for men in recovery.

TCN implemented evidence-based practices including Assertive Community Treatment (ACT) and First Episode Psychosis.

2017: Lori A. Strobl becomes Chief Executive Officer.

TCN added 14 beds for its short-term recovery housing project known as Christopher Park. TCN purchased the apartment complex in Xenia OH in anticipation of the BH Redesign and changes to the length of stay at Christopher House.

September 2017 TCN expands into Montgomery County with the opening of the Kettering office at 3085 Woodman Drive. TCN partnered with the Montgomery County ADAMHS Board to assist in providing services to Montgomery County Clients. Services provided include adult Psychiatry, Substance Use Treatment, Mental Health Treatment, and Prevention services.

TCN develops a new strategic plan and process. Each division leader participated in leading their division employees through the strategic planning process by developing division level strategic plans including vision statements. The division strategic plans are presented to the entire leadership team and utilized as the foundation for the TCN Agency Strategic Plan.

TCN forms a Marketing Committee in line with the goals of the agency Strategic Plan, and completely re-designs how it portrays its services to the public and community partners in an effort to reduce stigma around behavioral health services. TCN re-branded its website, print materials, and community awareness efforts to support the new plan.

Winter 2017, TCN hosts its first annual Coat Drive. Working with community partners and through donations, TCN begins shedding light on those in need of warmth in the cold months by collecting new and gently used coats and redistributing them to those in need.

November 2017, TCN hosts its first annual Angel Tree Program. The program allows TCN employees to adopt clients and client families in need during the holiday season.

2018: February 2018, TCN adds Peer Recovery services to the agency OhioMHAS certification. These individuals provide services from support, education, attending meetings, and other linkage type services.

Implementation of phase II of BH Redesign, Managed Care Organization (MCO) Carve-in in July, requiring registration with Ohio Medicaid of all providers, regardless of credential or experience.

Expanded youth psychiatry and outpatient services to Montgomery County in the Kettering office to include the following: Psychiatric Care, Substance Use Treatment, Mental Health Treatment, and Prevention services to support parents of youth presenting with these issues.

TCN partnered with local funding boards to train staff in Eye Movement Desensitization and Reprocessing (EMDR) therapy which is an evidence-based practice.

TCN launched its internship program to support the behavioral health workforce.

2019: The youth division provided prevention services to 22 schools and Mental Health counseling in 4 schools. July 2019, TCN hosts the first Annual School Supply Drive and open house distribution event providing school supplies to youth and families in the community.

July 2019, TCN finalizes the acquisition with Consolidated Care, expanding TCN services to Logan and Champaign Counties. This acquisition included adding a domestic violence shelter, domestic violence drop-in center and outpatient offices in Bellefontaine, Russel’s Point, Urbana, and West Liberty. TCN begins providing crisis services in these areas, staffing the psychiatric division, and also providing jail services.

October 2019, TCN purchased another apartment building, located in Kettering. February 2020, TCN began utilizing this location as a 12-bed facility for its first women’s line of transitional housing. The location was named The Minda Robinson House after a woman who impacted the lives of many individuals in recovery.

November 2019, Construction wrapped up on the new TCN Community Room located in Xenia. The room is state of the art and expands training and resources to the community.

December 2020, TCN leaders begin attending monthly professional growth meetings. The goal of these meetings is to support the continued education of TCN leaders and put necessary tools to support success for the leader, their division, and the agency.

2020: The COVID Pandemic shut down most of the country. TCN remained open to continue providing the life saving necessary services to clients both in person and via telehealth. TCN completely re-vamped tele-health services, including opening a virtual walk-in clinic. Access to treatment was available to telehealth rooms at all TCN offices for clients with limited resources and access to internet.

July 2020, TCN starts its first eating disorder treatment group.

November 2020, TCN piloted the first Quick Response Team (QRT) in Greene County.

2021: January 2021, TCN merges with Miami County Recovery Council located in Miami County. The merger supported TCN’s strategic plan of becoming the preferred regional behavioral health provider in the greater Miami Valley, and completing the substance use continuum of care.

February 2021, TCN launches the Wellness Committee to support self-care and wellness for our staff.

May 2021, TCN Purchased 1825 Commerce Center Boulevard located in Fairborn to become the new TCN Headquarters. Services from 600 East Dayton Yellow Springs Road in Fairborn relocated to the new office and officially opened on October 4th. The Medicated Assisted Treatment program expanded to the new location that was not previously provided at the Fairborn office. Many administrative offices relocated to this site, alleviating space issues at other TCN locations, and allowing for expansion of services in Xenia and Fairborn.

June 2021, TCN partnered with The Health Collaborative (THC) to begin participation in the Health Information Exchange (HIE). The HIE allows health care professionals to access and securely share patient medical information electronically. This access will improve speed, quality, safety, and cost of patient care.

November 2021, TCN acquired a house on Chillicothe Avenue in Bellefontaine. The naming of the location was open to the community and the house officially became known as the Vivian Koontz Recovery Home on November 11th. Vivian or “Miss Viv” as she was known by many, had been sober since 1978 and was one of the few women sponsors in the Bellefontaine area for many years. The house provides sober living for women and supports women’s recovery in the TCN’s regions.

November 2021, TCN undergoes an audit with the International Commission on Accreditation of Rehabilitation Facilities also known as “CARF”. 2255 standards were applied to the agency with only 7 recommendations in the final report. This was the best audit in TCN history and TCN again receives the highest accreditation. Auditors sited TCN as having “excellent innovative evidence services”, “top notch business”, and “could compete nationally.”

July 2021, The MHDAS of Logan and Champaign Counties begin funding full-time positions known as school navigators. These are new positions for TCN.

2022: January 2022, The TCN Board of Directors approves a $10 million SPMI Housing Project known as Rockdell Villas in partnership with Oberer Companies, OhioMHAS, MHRB, and Miami Valley Housing Opportunities. In December 2022, TCN receives priority designation from the Balance of State out of 82 counties to move forward with the project by partnering with OhioMHAS, by applying for tax credits, and through funding support from the MHRB.

February 2022, TCN joins the 988 National Suicide Prevention Lifeline supporting Greene, Clark, Madison, Logan, and Champaign Counties. The lifeline is a United States based suicide prevention network of over 160 crisis centers. July 2022, TCN began providing 24/7 coverage. Anyone in suicidal crisis or emotional distress can receive support by dialing 988 on any phone.

March 2022, TCN implements a new bonus program for staff called Client Care Hours. The program is an incentive bonus payment plan based upon revenue produced.

September 2022, during the TCN All Staff meeting the agency Harm Reduction Philosophy is provided to all employees. Ongoing education and training will enforce this philosophy that focuses on the evolution of addiction treatment. TCN looks at treating the client as a whole and how to get and keep them engaged, not purely abstinence.

October 2022, TCN opens up Professional Growth meeting to all employees of the agency. Employees are invited to attend the monthly meeting and participate in training courses to benefit them professionally and support the TCN mission and vision.

October 2022, TCN revamps its internship program now led by the Human Resources department. The goal is to address workforce issues on the front end through recruiting efforts working with many schools and leveraging TCN as a teaching site. Eligible candidates are placed into roles within the agency that best supports the providers, clients, and interns.

The TCN Wellness Committee implements Wellness Rooms at all TCN office locations to support staff with a quiet place for breaks, meditation, and relaxation.

2023: TCN’s budget is $21 million. TCN provides over 20 Evidence Based Practices and tracks outcomes of care using over 22 IMPACT measures that are fully vetted and statistically reliable. The partners with our clients and allows them to view their scores in the Carelogic electronic health record to show efficacious treatment.

January 6, 2023, TCN opens the SUN (See U Now) Clinic named after the late Chief Medical Officer, Dr. Carmel Flores. The SUN Clinics mission is “empowering the client to make decisions about their health care, with in-person and virtual options to reduce barriers to treatment with a multi-disciplinary team of providers.” Existing TCN adult clients can be seen during the clinic for any service without an existing appointment.

February 2023, Mullaney’s Pharmacy opens inside the TCN Fairborn Headquarters. The onsite pharmacy offers clients and staff immediate access to prescription medications with options such as pick up or any office delivery.

April 2023, TCN launches its volunteer program with the objective of addressing needs within the organization to improve client and staff experiences.

Signs of Quality

Commission on Accreditation of Rehabilitation Facilities (CARF)
CARF accreditation outcome represents the highest level of accreditation that can be awarded to an organization and shows the organization's substantial conformance to the standards established by CARF. An organization receiving a Three Year Accreditation outcome has put itself through a rigorous peer-review process and has demonstrated to a team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable. TCN Behavioral Health Services, Inc. first embarked on accreditation in February 2004 and was accredited for a period of three years. In November 2021, CARF announced that TCN Behavioral Health Services accreditation was renewed for an additional period of three years for the following programs:

Outpatient Treatment: Alcohol and Other Drugs / Addictions (Adults, Children, and Adolescents)
Outpatient Treatment: Mental Health (Adults, Children, and Adolescents)
Case Management/Services Coordination: Alcohol and Other Drugs/Addictions (Adults, Children, and Adolescents)
Case Management/Services Coordination: Mental Health (Adults, Children, and Adolescents)
Crisis Intervention: Mental Health (Adults, Children, and Adolescents)
Detoxification: Alcohol and Other Drugs/Addictions (Adults)
Residential Treatment: Alcohol and Other Drugs/Addictions (Adults)
Intensive Outpatient Treatment: Alcohol and Other Drugs/Addictions (Adults)
Community Employment Services: Employment Supports
Community Employment Services: Job Development